I work in the corporate office of a cellular phone company. In accounting. And today is September 4. Which means we are right in the middle of closing the books on August. A week ago, my company moved us out of a dingy warehouse into a beautiful, new, gold-certified LEED building.
Today, from 11-12, my company is broadcasting call center recordings. Apparently, this is going to go on every Friday. Here's what my company has to say about it: "You will be able to hear real customers and call center representatives discuss some of the issues that our customers have. Hopefully this will give you a fresh perspective on our business and may prompt an idea that can improve the (company) experience for our customers."
Here's what I hear: **SQUAWK!**WHANWHA WHANWAWA WHANWA**SQUAWK!**
Over and over and over and over and over...
So here are the obvious problems I see with this:
1. It's LOUD and ANNOYING
2. I'm an accountant, not a customer service rep. It's my job to CLOSE THE BOOKS, which I can't do because I can't hear myself think! It is not my job to help out our customers with their random problems. I'm not even nice enough to be a customer service rep. That's why I'm an accountant. I just want to sit in my cube and work through my close and come up with some good and valid numbers.
3. It's LOUD and ANNOYING
4. I can't actually UNDERSTAND what's being discussed, so I'm certainly not going to be gaining a "fresh perspective" and the best idea I've come up with so far is that if I'm going to have to sit through this, I really need a drink in my hand. A strong one. Very strong.
5. It's LOUD and ANNOYING
6. I'm not really motivated to think about improving the experience of our customers while my experience is being so thoroughly and exponentially diminished (yes, yes, I KNOW that we totally depend on our customers to make our business happen, blah, blah, blah, still, improving their experience shouldn't be at the expense of the employees' experience).
7. It's LOUD and ANNOYING
8. And even if we do somehow come up with some great ideas from this cacophony of squawking insanity that's being projected into our workspace, we haven't been given a means of presenting these ideas to people who could implement them.
9. It's LOUD and ANNOYING
Like I said. The most annoying company decision. EVER.